Refund policy

Shipping & Returns Policy

Effective Date: 7 August 2025
Business Name: Mowerland. Mowerland is a registered business name of Bathurst Mowerland & Heating Pty Ltd.
Website: mower.land

1. Shipping Policy

Shipping Locations

We currently ship to Australian residential and business addresses only.
We do not ship to PO Boxes or parcel lockers.

Delivery Timeframes

Estimated delivery times are provided during checkout and may vary depending on your location, stock availability, and freight provider.

While we make every effort to meet these timeframes, we do not guarantee same-day dispatch or delivery unless explicitly stated.

If you require delivery by a specific date, please contact us before placing your order.

Delivery Issues

Please ensure someone is available to receive the delivery, or provide clear delivery instructions. Risk of loss or damage passes to you once goods are delivered to the address provided.

If your order arrives damaged or does not arrive within the expected time, contact us at info@mower.land or call 02 6332 2420 within 3 business days so we can investigate.

2. Click & Collect

If you’ve selected local pick-up or Click & Collect, we’ll notify you when your order is ready. Orders not collected within 14 days may be returned to stock unless prior arrangements are made.

3. Returns & Refunds Policy

Your Consumer Rights

We comply with the Australian Consumer Law. You are entitled to a replacement, refund, or repair in the event of:

  • A product that is faulty, unsafe, or not as described

  • A product that fails to be of acceptable quality or perform as expected

We do not offer refunds for:

  • Change of mind purchases

  • Incorrect selection (please check product specifications before purchasing)

  • Used or installed items (unless faulty)

Process for Returns

To request a return, please contact us within 7 days of receiving your order at sales@mower.land or 02 6332 2420, including:

  • Your order number

  • Description of the issue

  • Photos of any damage or defects (where applicable)

We may require you to return the item to us before issuing a refund or replacement. Return postage may be at your expense unless the item is confirmed as faulty.

4. Special Considerations

  • Custom or special orders may not be returnable unless faulty.

  • Some items may be covered by additional manufacturer warranties. We’re happy to assist with warranty claims.